Do I have to pay for shipping?
We cover all shipping cost and taxes for customers based in the US and EU. In this case the EU is defined as members of the European Union. If you have been charged the €15 wrongly please change your pledge to earlybird#1 (2.0) or send us a message and we will reimburse it in full.
Last updated: January 07, 2017 06:19
What forms of payment can I use to make a pledge?
You can use a debit or credit card associated with Visa, Discover, MasterCard, or American Express. Discover is currently only accepted for US-based projects.
If using a pre-paid credit card, please make sure that the card has a value of at least $1 more than your pledge amount.
Kickstarter does not currently accept Maestro or Visa Electron cards. An alternative could be to create a prepaid virtual card. It can be used anywhere and only takes 3 minutes: http://www.mywirecard.com/en/mastercard.html
Last updated: January 07, 2017 06:18
Is regular fit possible on all pledges with a shirt?
We made a mistake with filling in the rewards and we are sorry for the misunderstanding. Regular fit is possible on all pledges that contains a shirt.
Last updated: January 07, 2017 06:18
What kind of cotton do you use?
Double-threaded with 2% lycra.
Last updated: January 08, 2017 03:25
Do I have to pay for shipping?
We cover all shipping cost and taxes for customers based in the US and EU. In this case the EU is defined as members of the European Union. If you have been charged the €15 wrongly please change your pledge to earlybird#1 (2.0) or send us a message and we will reimburse it in full. Last updated: Sat, Jan 7 2017 9:19 am EST
What forms of payment can I use to make a pledge?
You can use a debit or credit card associated with Visa, Discover, MasterCard, or American Express. Discover is currently only accepted for US-based projects. If using a pre-paid credit card, please make sure that the card has a value of at least $1 more than your pledge amount. Kickstarter does not currently accept Maestro or Visa Electron cards. An alternative could be to create a prepaid virtual card. It can be used anywhere and only takes 3 minutes: http://www.mywirecard.com/en/mastercard.html Last updated: Sat, Jan 7 2017 9:18 am EST
Is regular fit possible on all pledges with a shirt?
We made a mistake with filling in the rewards and we are sorry for the misunderstanding. Regular fit is possible on all pledges that contains a shirt. Last updated: Sat, Jan 7 2017 9:18 am EST
What kind of cotton do you use?
Double-threaded with 2% lycra. Last updated: Sun, Jan 8 2017 6:25 am EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.